43 years

of helping you buy
with confidence.

Tarion is a consumer protection organization that administers Ontario’s New Home Warranty Program for new homes and condominiums. We also regulate all new home and condominium builders in Ontario, to ensure that the homes built and sold here meet acceptable building standards. While we cannot eliminate all the risks involved in buying a new home, we work hard to ensure that Ontarians looking to purchase a new home can buy with confidence, knowing that the home is protected in many different ways.

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By the Numbers

Total homes under warranty Image

383,845

2018 Total Homes Under Warranty

Total enrolments Image

63,009

2018 Total Enrolments

New home possessions Image

56,332

2018 New Home Possessions

Homes with an Inspection Image

1,757

2018 Homes with an Inspection

Homes with claims paid Image

805

2018 Homes with Claims Paid

Total claims paid Image

$17.4M

2018 Total Claims Paid

Building Confidence

In 2018, Tarion implemented a one-year plan with a focus on operational improvements to our core services to bring the maximum benefit for our stakeholders. Our 2018 plan focused on three main areas:

Consumer Protection Image

A well-built home begins with a skilled builder. As the province’s new home building regulator, we require builders to meet mandated standards to demonstrate that they have the knowledge, skill, capacity and financial resources to not only construct homes but also service the homes they build. New home builders in Ontario must be registered with Tarion to legally build in the province.

Learn more Plus Image

Building Confidence - Consumer Protection - Home Explorer

Whether it involves answering questions, providing guidance or helping to resolve a dispute, customer service is part of everything we do and is key to how we measure our performance. With customer satisfaction as our goal, we are continually seeking new ways to make staff and services more accessible. We are also working hard to make our processes and information easier to navigate and understand.

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Building Confidence - Improving Claims Resolution

The New Home Warranty Program exists to ensure that homeowners are protected if there are defects in their new homes. When issues do arise, Tarion is here to work with homeowners and builders to make sure claims are resolved. In 2018, we continued to improve our dispute resolution processes, tools and communications to make them more effective and easier to understand and navigate.

Learn more Plus Image

Building Confidence - Consumer Protection

A well-built home begins with a skilled builder. As the province’s new home building regulator, we require builders to meet mandated standards to demonstrate that they have the knowledge, skill, capacity and financial resources to not only construct homes but also service the homes they build. New home builders in Ontario must be registered with Tarion to legally build in the province.

Learn more Plus Image

Building Confidence - Consumer Protection - Home Explorer

Whether it involves answering questions, providing guidance or helping to resolve a dispute, customer service is part of everything we do and is key to how we measure our performance. With customer satisfaction as our goal, we are continually seeking new ways to make staff and services more accessible. We are also working hard to make our processes and information easier to navigate and understand.

Learn more Plus Image

Building Confidence - Improving Claims Resolution

The New Home Warranty Program exists to ensure that homeowners are protected if there are defects in their new homes. When issues do arise, Tarion is here to work with homeowners and builders to make sure claims are resolved. In 2018, we continued to improve our dispute resolution processes, tools and communications to make them more effective and easier to understand and navigate.

Learn more Plus Image